String Maven
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Terms of Use

Terms governing your use of stringmaven.com and app.stringmaven.com.

Last updated June 3, 2026

String Maven, LLC

These Terms of Use (“Terms”) govern your access to and use of the services offered by String Maven, LLC (“String Maven,” “we,” “us,” or “our”), including:

  • the String Maven marketing website at stringmaven.com (and related pages);
  • the String Maven web application at app.stringmaven.com, including when installed as a progressive web app (“PWA”) on your device (collectively, the “Website” and “App,” and together with related features, the “Services”).

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of a business or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Who the Services are for

String Maven provides software for racquet stringers and related businesses to manage customers, string jobs, racquet specifications, optional invoicing, and related workflows. The Services are intended for business and professional use, not for children.

You are responsible for the accuracy of information you enter, including information about your customers.

2. Accounts and security

Registration. You may need an account to use most features. You agree to provide accurate information and to keep your credentials confidential.

Your responsibility. You are responsible for activity under your account. Notify us promptly at info@stringmaven.com if you suspect unauthorized access.

Suspension and termination. We may suspend or terminate your account if you violate these Terms, misuse the Services, or if we reasonably believe your conduct could harm us, other users, or third parties. If your account is terminated for cause, you may not re-register without our permission.

3. Your content and customer data

Your data. You may store information in the Services, including customer names, contact details, stringing preferences, job history, notes, invoice line items and amounts, shop billing settings (such as payment instructions), and related business records (“Your Content”).

Ownership. As between you and String Maven, you retain ownership of Your Content. You grant String Maven a limited license to host, process, and display Your Content solely to operate and improve the Services.

Your obligations. You represent that you have a lawful basis to collect and use customer information you enter (for example, consent or a legitimate business relationship). You are responsible for:

  • obtaining any permissions needed to contact your customers (including by email);
  • the content of messages you send through the Services (such as pickup-ready notifications and invoices, including amounts, tax lines if shown, and payment instructions);
  • the accuracy of invoice and billing information you enter and send;
  • complying with applicable laws (including marketing, privacy, tax, and consumer protection laws).

String Maven does not provide legal, tax, or accounting advice about your obligations to your customers or about invoicing.

4. Communications features

The Services may allow you to send transactional messages to your customers (for example, email when a racquet is ready for pickup, or invoice emails with amounts due and payment instructions you configure). Messages are sent using our email infrastructure on your behalf. Delivery is not guaranteed. You must not use the Services for spam, unlawful solicitations, or content that violates these Terms.

Invoicing. Optional invoicing features help you communicate amounts owed for stringing work. String Maven is not a payment processor: we do not collect card payments, hold funds, or guarantee that customers pay you. You are solely responsible for invoice content, applicable taxes or disclosures, and payment methods you describe to customers.

SMS, messaging apps, or other channels may be added or changed over time. Any channel made available will be subject to these Terms and our Privacy Policy.

5. Find a Stringer (if available)

Some users may opt in to appear on a public “Find a Stringer” map or directory on our marketing site. If you opt in, you control what business and location information is displayed. Visitors may submit inquiries to you through that feature.

You agree not to misuse inquiry information and to handle visitor data in accordance with applicable law and our Privacy Policy.

6. Acceptable use

You agree not to:

  • use the Services for any unlawful purpose;
  • violate others’ rights (including intellectual property and privacy);
  • upload malware or attempt to disrupt or bypass security;
  • scrape, crawl, or reverse engineer the Services except as permitted by law;
  • impersonate others or provide false information;
  • harass, abuse, or discriminate against others;
  • use the Services to send unsolicited marketing without proper consent.

We may investigate violations and cooperate with law enforcement where required.

7. Third-party services and links

The Services rely on third-party providers (for example, hosting, authentication, email delivery, and analytics). The Services may also link to third-party websites (including our marketing site). We are not responsible for third-party sites or services. Your use of third-party services may be subject to their own terms and policies.

8. Intellectual property

The Services, including software, design, text, graphics, logos, and trademarks (other than Your Content), are owned by String Maven or its licensors and are protected by intellectual property laws. These Terms do not grant you any right to use our trademarks except as needed to use the Services.

Racquet brand names, logos, and specifications displayed in the Services may belong to third parties.

9. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, STRING MAVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that data will never be lost. Stringing specifications and catalog data are provided for convenience; you are responsible for verifying information before relying on it for stringing work. Invoicing tools are provided for convenience; you are responsible for verifying totals, tax treatment, and payment instructions before sending invoices to customers.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STRING MAVEN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNTS YOU PAID TO STRING MAVEN FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (IF ANY).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless String Maven and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Services (including invoices and payment instructions you send), your communications with your customers, or your violation of these Terms or applicable law.

12. Changes to the Services and Terms

We may modify the Services or these Terms from time to time. We will post updated Terms on stringmaven.com/terms-of-use with a revised “Last updated” date. Material changes may also be communicated through the Services or by email where appropriate.

Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires otherwise.

13. Governing law and disputes

These Terms are governed by the laws of the State of New Hampshire, United States, without regard to conflict-of-law rules.

You agree that exclusive jurisdiction and venue for disputes arising from these Terms or the Services will be in the state or federal courts located in New Hampshire, and you waive any objection to personal jurisdiction in those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. General

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and String Maven regarding the Services.

Severability. If any provision is unenforceable, the remainder remains in effect.

Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

No waiver. Failure to enforce a provision is not a waiver.

15. Contact

Questions about these Terms:

String Maven, LLC
Email: info@stringmaven.com
Website: https://stringmaven.com

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